If you have another 4G quota then the additional 4G quota will be accumulated and the validity period of the quota shall follow the longest validity period.The additional 4G quota can be checked by accessing *888# or via MyTelkomsel app.To get the additional 4G quota, you are required to top up your credit first. You will not get the additional 4G quota if your card is within the grace period.You will be charged with Rp10 when migrating to 4G SIM card for the first time to get the additional 4G quota.The additional 4G quota is valid for 1 month.The additional 4G quota applies to prepaid customers.Customers who are eligible to get an additional 4G quota of 15GB for 3 days are customers whose SIM card has been active for more than 3 months with a total usage of less than Rp100,000 and have upgrade their non-4G SIM card to a 4G SIM card.Customers who are eligible to get an additional 4G quota of 30GB for 3 days are customers whose SIM card has been active for more than 6 months with a total usage of more than Rp100,000 and have upgrade their non-4G SIM card to a 4G SIM card.Does this support roaming?ĩ It depends on the telecom operator, please consult the local operator or service apartment. 9.Why only save a few names when add contacts? The input character is longer than (U)SIM card 10. 8.Can not receive message? Please check (U)SIM memory full or not.

7.Fail to send messages? Please make sure message center number is correct. 6.Connecting and data exchange too slow? Please check local network signal strength.

5.Can not connect to internet? Please make sure the configuration files and setting correct. check the hardware or change another device to connect again 4.Why prompt can not connect to configuration files? Please add a configuration file manually. SIM card not resigstered Reasons as below: 1. If still not succeed, please uninstall the driver and install it again.Ĩ 3. Thus, when installing, be patient, do not cancel it, nor plug out the device. For some PC, the installing time maybe long because of the different configuration. if the auto-installation has not completed, please check if the anti-virus and security software are running, if yes, please close them and do the installation again for the software that can not be forbidden, please close the monitoring software, open it after installation. Can not install the software? Reasons as below: 1. What OS does this device support? Windows XP, Windows Vista, Windows 7 Windows 8 2. System setting: Modify WEB UI logging password, restore factory setting, resetting the device information.

Telkomsel 4g modem